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Agenda
QUESTION 1: WHAT IS EMOTIONAL INTELLIGENCE?
The ability to solve problems effectively
The ability to communicate clearly and assertively
The ability to understand and manage our own emotions and those of others
The ability to meditate and reflect on our own reactions
QUESTION 2: WHAT COMPONENT OF EMOTIONAL INTELLIGENCE INVOLVES RECOGNIZING AND UNDERSTANDING OUR OWN EMOTIONS?
Emotional self-regulation
Empathy
Emotional self-awareness
Relationship management
QUESTION 3: WHAT EMOTIONAL INTELLIGENCE SKILL ALLOWS US TO CONTROL OUR EMOTIONS AND REACTIONS?
Emotional self-awareness
Empathy
Emotional self-regulation
Relationship management
QUESTION 4: WHAT ASPECT OF EMOTIONAL INTELLIGENCE ALLOWS US TO UNDERSTAND AND SHARE THE EMOTIONS OF OTHERS?
Emotional self-regulation
Empathy
Emotional self-awareness
Relationship management
QUESTION 5: WHAT DOES RELATIONSHIP MANAGEMENT IMPLY IN EMOTIONAL INTELLIGENCE?
The ability to solve problems effectively
The ability to communicate clearly and assertively
Communicate clearly and assertively, resolve conflicts constructively and cultivate collaboration in the work environment
The ability to understand and share the emotions of others
QUESTION 6: WHAT TECHNIQUE OR STRATEGY CAN HELP US DEVELOP EMOTIONAL SELF-AWARENESS?
Actively listening to others and practicing empathy
Take a few minutes each day to observe our emotions and reflect on how they affect us
Practice meditation and introspection
Promote openness and honesty in communication in the work environment
QUESTION 7: WHY IS IT IMPORTANT TO PRACTICE EMPATHY IN EMOTIONAL INTELLIGENCE?
To resolve conflicts constructively
To improve communication and collaboration in the work team
To establish positive relationships with our colleagues
None of the above
QUESTION 8: WHAT ARE SOME OF THE BENEFITS OF EMOTIONAL INTELLIGENCE IN THE WORKPLACE?
Increased problem-solving capacity and productivity
Establish more positive and constructive relationships, manage stress effectively and be valued by employers
Practice emotional self-awareness and meditation
Increased openness and honesty in communication in the work environment
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