1st QUESTION: What does consumer satisfaction depend on according to the text?
2nd QUESTION: What happens if the product exceeds expectations?
3rd QUESTION: What should companies offer after the sale to ensure positive evaluations?
4th QUESTION: How can a company turn a negative experience into greater trust?
QUESTION 5: What is the relationship between the post-purchase phase and the next purchase decision?
QUESTION 6: In the digital age, how does the individual evaluation of a customer impact?
7th QUESTION: What is the outcome when the product only meets expectations?
8TH QUESTION: What characterizes a proactive post-sales management?
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