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Test Conflict Management and Mediation
Agenda
QUESTION 1: What characterizes constructive conflict?
Focus on gossip
They rely on rumors
Ignore problems
Focus on technical problems and encourage authentic communication
QUESTION 2: What are destructive conflicts based on?
On personal hostilities and power struggles
On technical differences
In process improvements
In academic debates
3rd QUESTION: What is mediation?
A binding legal judgment
A cooperative process assisted by a neutral third party
A shouting match
A couple's therapy
QUESTION 4: What should a successful negotiation be based on?
In subjective pressures
Brute force
In objective criteria and separating people from the problem
In deceiving the other party
QUESTION 5: What is the mediator's first step in breaking down defensive barriers?
Establishing a good rapport
Immediate sentencing
Ignoring the parties
Raising the voice
QUESTION 6: What are the three stages of the mediation process?
Beginning, middle and end
Pre-negotiation, dialogue and final agreement
Fight, scream and silence
Lawsuit, trial and jail
7TH QUESTION: What does the mediator accomplish using emotional intelligence?
Increase tension
Confuse participants
Regulating emotions to prevent the crisis from escalating
Impose your will
8th QUESTION: What is the long-term benefit of professional conflict management?
None, it is a waste of time
Increase layoffs
Reduce salaries
Strengthen the culture by demonstrating fair and transparent mechanisms
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