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Test Maintaining courtesy
Agenda
QUESTION 1: WHAT IS ONE OF THE CHARACTERISTICS OF A COURTEOUS PERSON?
Impatience and rigidity
Lack of empathy for others
Use respectful language
Ignores the needs and desires of others
QUESTION 2: WHAT SHOULD A COURTEOUS PERSON DO IN DIFFICULT SITUATIONS DURING A SPEECH?
React defensively to criticism
Personally attack the persons involved
Listen actively and show genuine interest
Using aggressive and derogatory language
QUESTION 3: HOW CAN WE DEMONSTRATE POLITENESS IN A SPEECH?
Ignore contrary opinions
Ask requests and questions of confusing origin
Recognize and praise the achievements of others
Ending the speech without expressing gratitude
QUESTION 4: HOW IMPORTANT IS COURTESY IN PUBLIC PRESENTATIONS?
Shows lack of interest in what others have to say
It contributes to the common welfare and respectful treatment
It is of no importance
None of the above
QUESTION 5: WHAT DOES IT MEAN NOT TO BE A COURTEOUS PERSON?
Be patient and flexible in your actions
Lacking empathy for others
Use respectful and considerate language
All of the above
QUESTION 6: HOW SHOULD A COURTEOUS PERSON REACT IN DIFFICULT SITUATIONS?
Defending oneself aggressively in the face of criticism
Making personal attacks on those involved
Listen actively and show interest
Use aggressive and derogatory language to impose their point of view
QUESTION 7: WHICH OF THE FOLLOWING ACTIONS DEMONSTRATES POLITENESS IN A SPEECH?
Completely ignoring contrary opinions
Reflect on negative actions
Recognize and praise the achievements of others
None of the above
QUESTION 8: HOW TO END THE SPEECH WITH COURTESY?
Using inappropriate and offensive language
Showing disinterest towards the opinions of others
With a note of thanks and appreciation to the public
Failure to take into account cultural and social characteristics
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