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Test Demonstrate effort to your customers
Agenda
QUESTION 1: WHAT FUNDAMENTAL QUALITY MAKES A COMPANY STAND OUT AND DIFFERENTIATES IT FROM ITS COMPETITORS?
Company size
Aggressive marketing strategies
Effort in the delivery of services
None of the above
QUESTION 2: WHAT DOES IT MEAN TO OFFER SOLUTIONS TO CUSTOMERS?
Meet only basic expectations
Customize products or services according to customer preferences
Keeping abreast of changing customer needs
None of the above
QUESTION 3: WHAT IS AN EFFECTIVE WAY TO PROVIDE ADDITIONAL VALUE TO CUSTOMERS?
Provide useful tips and resources
Maintain a general approach without individualized attention
Ignoring the characteristics of the products or services
None of the above
QUESTION 4: WHAT DOES QUERY MANAGEMENT INVOLVE IN CUSTOMER SERVICE?
Ignoring customer inquiries
Slowly respond to customer inquiries
Prioritize the answers according to their importance
Do not use any tool to follow up on queries
QUESTION 5: WHAT IS THE MAIN FUNCTION OF A TICKETING SYSTEM IN CUSTOMER SERVICE?
Record and classify queries or requests in an organized manner
Ensure immediate responses to all customer inquiries
Exclude inquiries and requests that are not considered a priority
All of the above
QUESTION 6: WHY IS IT IMPORTANT TO COMMUNICATE IN A TIMELY MANNER WITH CUSTOMERS?
To avoid any type of communication with customers
To keep customers informed about the progress of their requests
To limit interaction with customers on messaging platforms
None of the above
QUESTION 7: WHAT ATTITUDE DOES THE EFFORT DEMONSTRATE TO CUSTOMERS?
Disinterest and lack of commitment
Passivity and lack of attention to detail
Proactivity and willingness to overcome obstacles
None of the above
QUESTION 8: WHY IS IT IMPORTANT TO OFFER ADDITIONAL SOLUTIONS TO CUSTOMERS?
To meet basic expectations and nothing more
To demonstrate disinterest in the needs of customers
To exceed expectations and add value to services
To limit the available options and reduce costs
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INCORRECT QUESTIONS
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What is the error?
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