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Test The importance of voice mail
Agenda
QUESTION 1: WHAT ROLE DOES VOICE MAIL PLAY IN COMMUNICATION?
Allows direct communication with interested parties
Provides real-time information on queries or requests
Allows customers to leave messages at any time
None of the above
QUESTION 2: WHAT IS ONE OF THE ADVANTAGES OF USING VOICE MAIL?
Limits the transmission of detailed instructions and clarifications
It provides the opportunity to offer more elaborate and contextualized explanations
Avoid picking up emotional signals during communication
None of the above
QUESTION 3: WHAT IS ANOTHER ADVANTAGE OF VOICE MAIL IN TERMS OF CONVENIENCE?
Reduces frustration from repeated unsuccessful attempts to contact
Limits time and location flexibility
It provides a solution for contacting some people without success
None of the above
QUESTION 4: WHAT IS THE BENEFIT OF VOICEMAIL IN TERMS OF MANAGING CUSTOMER INTERACTIONS?
It does not provide any record of interactions
Allows review and consultation of voice messages if necessary
Limits the follow-up of customer requests and inquiries
It does not contribute to a personalized and quality service
QUESTION 5: WHAT OTHER BENEFITS DOES VOICEMAIL OFFER IN TERMS OF FLEXIBILITY?
Limit communication to specific working hours
Restrict access to voice messages to customers only
Allows customers to leave voice messages at any time
All of the above
QUESTION 6: WHAT IS A KEY PREMISE FOR PROPER VOICEMAIL MANAGEMENT?
Delay response to voice messages to generate expectation
Failure to establish prioritization criteria in the attention of messages
Assign clear responsibilities and train the professionals in charge
Do not use organizational tools to schedule reminders
QUESTION 7: WHAT ARE THE RESULTS OF MANAGING VOICE MESSAGES EFFECTIVELY?
Productivity is reduced and the risk of forgetting important messages increases
The customer experience is improved and the commercial relationship is strengthened
It limits interaction with customers and generates dissatisfaction
None of the above
QUESTION 8: WHAT IS A COMMON USE OF VOICE MAIL IN SITUATIONS WHERE DIRECT COMMUNICATION IS NOT POSSIBLE?
Send text messages instead of leaving voice messages
Use only phone calls to avoid voicemail
Leave messages to express detailed inquiries or requests
Completely avoid any type of communication with interested parties
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INCORRECT QUESTIONS
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