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Test Dealing with aggression without losing control
Agenda
1st QUESTION: According to the text, what is generally the origin of a person's aggressive behavior?
Desire to hurt the other person
A sign of superiority and power
A place of fear, frustration or need for control
A well-thought-out strategy to win an argument
2nd QUESTION: What does understanding the origin of the other person's aggression allow you to do?
Depersonalize the attack and respond calmly instead of reacting impulsively
Justify your behavior
Feeling sorry for the other person
Winning the argument more easily
QUESTION 3: What is the trap we fall into when responding to aggression with more aggression?
Authority and power are demonstrated
The other person calms down immediately
The problem is solved at its root
It only feeds conflict and chaos
QUESTION 4: What is the first big step to keep control of the situation?
Set clear boundaries
Remember that the other person's aggression says more about them than about you (don't take it personally)
Respond more aggressively
Asking questions to divert energy
QUESTION 5: How can you be firm in a position without being aggressive?
Shouting louder
Giving in on your position
Keeping calm in your communication
Leaving the conversation
QUESTION 6: Instead of justifying yourself, what can you use to divert energy from the conflict?
Logical arguments and data
More aggressiveness
Ignore the other person
The power of silence or asking questions
QUESTION 7: Why is it important to relax your body and breathe slowly and deeply?
Because it gives you back mental control, since the mind follows the body
Because it shows that you don't care about the discussion
Because it is a sign of submission
Because it prepares you to attack with more force
QUESTION 8: What is your ultimate goal when dealing with aggressive people?
Winning the argument
Protect your emotional integrity and emerge unscathed from conflict
Make the other person apologize
Prove the other person wrong
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