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Test Dealing with aggression without losing control

1st QUESTION: According to the text, what is generally the origin of a person's aggressive behavior?

2nd QUESTION: What does understanding the origin of the other person's aggression allow you to do?

QUESTION 3: What is the trap we fall into when responding to aggression with more aggression?

QUESTION 4: What is the first big step to keep control of the situation?

QUESTION 5: How can you be firm in a position without being aggressive?

QUESTION 6: Instead of justifying yourself, what can you use to divert energy from the conflict?

QUESTION 7: Why is it important to relax your body and breathe slowly and deeply?

QUESTION 8: What is your ultimate goal when dealing with aggressive people?

This test is only available to students who have purchased the course
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