1st QUESTION: According to the text, what is one of the main causes of conflict?
QUESTION 2: What do most people inherently prefer, according to the text?
QUESTION 3: What sensation does an abrupt and unexpected change generate?
QUESTION 4: What is the key to managing change and defusing the conflict it generates?
QUESTION 5: Besides reducing stress, what encourages transparent communication?
QUESTION 6: Why shouldn't information be withheld when communicating a change?
QUESTION 7: What does communicating a change openly and honestly demonstrate?
QUESTION 8: In the example of an apartment eviction, what does a months' notice allow?
Please, log in to have your progress recorded. Without logging in, you will be able to take the test but your progress in the course will not be increased
