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Test How to manage expectations with the SMART model
Agenda
QUESTION 1: What useful tool is mentioned to clearly define and communicate expectations?
The Harvard Negotiation Model
The strategic pause
The SMART model
Active listening
2nd QUESTION: In the SMART model, what does the "S" for Specific stand for?
That the expectation should be simple and short
You must clearly define what you expect, avoiding vague terms
That the expectation must be secret
That must be satisfactory for everyone
QUESTION 3: What criterion of the SMART model refers to ensuring that the expectation has compliance indicators?
Measurable (M)
Specific (S)
Relevant (R)
Limited in time (T)
QUESTION 4: What does it mean for an expectation to be "Achievable" (A)?
That must be a great challenge to motivate the person
Which should be easy to accomplish without effort
Which should be achievable only with unlimited resources
It must be realistic and feasible, considering the resources, time and skills available
5th QUESTION: The criterion that the expectation must be aligned with the general objectives corresponds to the letter
A (Achievable)
R (Relevant)
T (Time-limited)
M (Measurable)
QUESTION 6: What is the purpose of setting a clear deadline for an expectation (Time-bound - T)?
To eliminate misunderstandings about deadlines and provide structure
To put pressure on the other person
To make the expectation more vague
To make it less relevant
QUESTION 7: What is an example of a Specific expectation?
I would like you to help me more
I look forward to receiving updates
I want the project to move forward
It would be helpful to receive a project update every Friday at 3 pm
QUESTION 8: In addition to preventing conflicts, what other benefits does using the SMART methodology have?
Allows you to impose your expectations more effectively
It means you don't need to communicate your expectations
Ensures that all your expectations are always met
You become more aware of your own expectations
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