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Test Speaking from experience and listening to understand
Agenda
QUESTION 1: What makes the difference between a confrontation and a constructive dialogue?
The way you choose to communicate, using "I" messages instead of blame
The topic being discussed
Who wins the argument?
The duration of the conversation
2nd QUESTION: What is the focus of "I" messages?
In your feelings and needs
What the other person did wrong
In search of a culprit
In winning the argument
QUESTION 3: What effect does using "I" messages instead of accusations have on the other person?
Makes the other person feel guilty
Increases its defensiveness
It has no effect
Reduces her defensiveness and encourages her to listen more carefully
QUESTION 4: What is active listening?
Waiting for your turn to refute the other's argument
Interrupt to give your point of view
Listen with the genuine intention of understanding the other's point of view
Agree with everything the other person says
QUESTION 5: What can significantly reduce tension in an honest dialogue?
Imposing your point of view
The act of empathy, in which you recognize the validity of the other's feelings
Ignoring the other person's feelings to focus on the facts
Winning the argument
QUESTION 6: What is the purpose of paraphrasing what you have understood?
To verify that you have understood correctly and to demonstrate that you take their concerns seriously
To prolong the conversation
To show that you disagree
To impose your own interpretation of the facts
QUESTION 7: When you listen with empathy, how do you stop seeing the other person?
As someone who is wrong
Like a rival to be defeated
Like a person to be ignored
As an opponent and you see her as a collaborator
QUESTION 8: What is a well-managed difficult conversation about, rather than who is right?
To prove who is right
Whether you can build a bridge to mutual understanding
That one person gives in to the other
To avoid the problem
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