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Test The importance of compromise and gratitude
Agenda
QUESTION 1: What is the ultimate goal of a difficult conversation, other than being right?
Demonstrate that your point of view is correct
Avoid the problem
Winning the argument
Reach a mutual understanding or agreement
QUESTION 2: Why is a vague agreement a recipe for future conflict?
Because it's easier to remember
Because it does not define a clear plan of action, which can generate frustration and cause the conflict to reappear
Because it demonstrates flexibility
Because it does not require commitment from the parties
QUESTION 3: For an agreement to be lasting, what is crucial to clarify?
What each party will do, in what timeframes and under what conditions
Who was to blame for the original problem
The emotions of each person
The intentions of each one
QUESTION 4: What types of questions help parties find practical solutions?
Questions that focus on the past to find a culprit
Closed yes or no questions
Questions that question the other's intentions
Questions that focus the conversation on the future, such as "What can we do differently?"
QUESTION 5: What does it mean to end a difficult conversation with gratitude?
A sign of weakness
An act of emotional leadership that strengthens the bond and demonstrates maturity
A way to admit defeat
An unimportant formality
QUESTION 6: What does thanking the other person for their willingness to talk reinforce?
The idea that the relationship is more important than the conflict
Who won the argument
That the problem was not so serious
That the subject will not be spoken of again
QUESTION 7: Gratitude is an essential component of which two qualities?
Competition and superiority
Logic and reason
Distrust and resentment
Empathy and humility
QUESTION 8: Besides freeing yourself from resentment, what other benefit does closing a conflict with gratitude have?
Guarantees that there will be no more conflicts
Prove that you were right
Leave the door open for more honest communication in the future
It makes the other person feel indebted to you
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