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Test Informal Negotiation and Mediation Techniques
Agenda
1st QUESTION: What premise does the text establish about conflict and harassment?
Conflict is bad, bullying is worse
Conflict is unavoidable, bullying is optional
Both are equal
Bullying is inevitable
2nd QUESTION: What does interest-based negotiation (Harvard Model) involve?
Always give in
Separate the person from the problem and resolve the technical discrepancy without attacking worthiness
Win at all costs
Ignoring the problem
3rd QUESTION: When does harassment as opposed to negotiation arise?
When there is a lot of negotiation
When there are mediators
When the position is imposed by force
When mutual benefit is sought
QUESTION 4: What is the effect of focusing on interests rather than positions?
Builds bridges and eliminates win-win dynamics
Generates weakness
Lengthens the discussion
Confuses the parties
QUESTION 5: How should the leader act at the first signs of friction?
Wait for HR to intervene
Dismiss those involved
Ignore it
As an informal mediator, setting ground rules and prohibiting personal attacks
QUESTION 6: What are explicit "Coexistence Agreements"?
Company-imposed rules
A pact created jointly by the team on how to treat each other
National laws
Suggestions from the boss
7TH QUESTION: What mistake do leaders make when ignoring small frictions?
Negligence leading to horizontal harassment
Saving time
Promoting autonomy
Improved climate
8th QUESTION: What does the group do about toxic behaviors by having signed agreements?
Indifference
Total rejection
Bullying
A positive social pressure that isolates the behavior and generates co-responsibility
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