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Test Nonviolent Communication (NVC) in the Workplace Environment
Agenda
1st QUESTION: What is the basis of Nonviolent Communication to prevent bullying?
In always speaking in a low voice
In separating objective reality from subjective interpretation
In ignoring problems
In always being right
2nd QUESTION: What is the effect of using judgments ("you are irresponsible") instead of facts?
Improving self-esteem
Clarifies the situation
Generates confidence
Attacks identity and generates counterattack and defensiveness
3rd QUESTION: What is the preventive technique when describing negative behavior?
Describing observable facts by eliminating qualifying adjectives
Use sarcasm
Use generalizations
Blaming others
QUESTION 4: What is involved in transforming a rigid command into a needs-based request?
Showing weakness
Lose authority
Explaining the "why" and connecting to a rationale to legitimize the request
Ask for a favor without reason
QUESTION 5: What differentiates a demand from a legitimate request according to the text?
Demand implies threat of punishment, request seeks cooperation
There is no difference
Demand is written, request is verbal
Request is optional, demand mandatory by law
QUESTION 6: What is empathic listening to defuse hostility?
Agreeing to everything
Validating the other's emotion without necessarily agreeing with it
Interrupting to correct
In ignoring emotion
7TH QUESTION: What is the effect of the technique of "mirroring" what the other person says?
Increases anger
Confuses the interlocutor
Reduces immediate emotional tension allowing the rational brain to regain control
None
8th QUESTION: What does it mean to say "I want this now because I'm the boss"?
Strong leadership
Effective communication
Positive motivation
Use of power that can lead to intimidation
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