Productivity and Telephone Use

One of the elements that can influence productivity is the telephone. As we have discussed earlier in this course, the telephone can be a tool that helps us to be more productive or, conversely, it can hinder our efficiency.

In this session, we will focus on how to use the phone effectively to maximize our productivity. Whether in business situations or in other situations, such as conference calls or business presentations, talking on the phone can be a difficult task. Here are some tips to help you get the most out of every call and be more efficient.

Prepare for the call: Before you make a call, it's important to be clear about the purpose of the call. Make a list of the topics you want to discuss and take into account the time you will need. This way you can get straight to the point and make better use of the time.

Listen actively: When you are talking to someone on the phone, make sure you are fully present in the conversation. Listen carefully to what the other person is saying and ask relevant questions to make sure you are understanding correctly.

Be brief and concise: Make sure you get straight to the point and don't ramble. Be brief and concise in your explanations and use clear and simple language.

Speak with confidence: The way you speak can influence how the other person perceives you. Speak with confidence and maintain a confident posture. Avoid speaking in a monotone or hesitant tone.

Use productivity tools: Use tools such as a calendar to schedule your calls to avoid overlaps and make sure you have enough time for each task.