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Feedback evaluation - life coaching
Feedback as an evaluation technique is one of the most useful tools a coach can apply with clients. Often, we believe that criticism consists only of pointing out negative aspects, but the essence behind good criticism is to point out the facts from a constructive perspective. This allows learning from both successes and failures. Customers must be educated to accept criticism and get feedback, as this tool will be essential for them when it comes to building their businesses and products.
Here is a brief explanation of feedback, what it is and how it should be applied correctly.
Feedback is a strategy in which information is issued with the purpose of receiving a response to it with certain modifications. When a company requests feedback from its customers about a product, it first launches a version of the product or service [information issued] and then receives the customers' opinions about the positive and negative aspects. This information is processed to improve the final version of the product. In this sense, feedback is a continuous improvement tool that can be applied to a company, a service, a person's work, financial performance, among others.
When conducting a feedback process, it is important to highlight both the positive and negative aspects of what is being evaluated. The positive aspects are those that have had good results and should be maintained and enhanced. It is essential to recognize what works well to ensure that these elements remain present in the product or service.
For example, if a client receives feedback on the development of its business plan, it should know that, although some aspects of the plan may need to be adjusted, the positive elements should be enhanced so that they remain a strength. This will help ensure that the successful points continue to stand out over those that need improvement.
Negative aspects noted in the feedback are crucial to achieving significant improvements. While it is important to know the strengths, mistakes or weaknesses have a major impact if they are not corrected. Minor flaws can completely ruin the expected results if not addressed in time.
Following the example above, a business plan may have a well-defined vision for the company, but it could fail in the eyes of investors if other key points have not been adequately developed. That's why negative aspects are so valuable, they point out areas for improvement and help us refine our work before we face critical situations.
People seeking feedback are often unprepared to receive criticism and focus only on the negative aspects, when ideally it should be seen as an opportunity for improvement. Early feedback can save time and resources in the future. It is important to acknowledge and thank those who provide constructive criticism, as they are investing their time in helping us improve.
