1st QUESTION: What are the three communication channels described in the text?
2nd QUESTION: Which communication channel has the greatest weight in the total impact of the message?
QUESTION 3: When does communication become ambiguous, according to the text?
QUESTION 4: If there is an incongruity between what is said with words and what is expressed with the body, what message does the receiver tend to believe?
QUESTION 5: What can a slouched posture convey, even if the words used are firm?
QUESTION 6: What element of nonverbal language is essential to convey sincerity and respect?
QUESTION 7: What is the main benefit of mastering nonverbal language?
QUESTION 8: What can cause inconsistencies between verbal and non-verbal language?
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