Test Persistence and Logical Reasoning

1st QUESTION: What is the key to assertiveness in difficult situations, according to the text?

Keep repeating the message until the other person gives in or reaches a compromise
Surrender at the first sign of resistance
Using aggression to impose your point of view
Avoid any type of logical reasoning

It makes the situation more personal
It creates more conflict and damages the relationship
Increases the other person's stubbornness
Disarms resistance and makes the other person more likely to comply with the request

In the simple rule that the entry time is at 9 am
In a threat of dismissal if the behavior continues
In the negative consequences for the company's reputation and the possible loss of customers
Compared to other employees who do arrive on time