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Test Persistence and Logical Reasoning
Agenda
1st QUESTION: What is the key to assertiveness in difficult situations, according to the text?
Keep repeating the message until the other person gives in or reaches a compromise
Surrender at the first sign of resistance
Using aggression to impose your point of view
Avoid any type of logical reasoning
2nd QUESTION: What should be added to persistence to make the message more powerful?
With a higher tone of voice
With the threat of negative consequences
With logical reasoning
With a passive attitude
QUESTION 3: What effect does using intelligent reasoning to support the message have?
It makes the situation more personal
It creates more conflict and damages the relationship
Increases the other person's stubbornness
Disarms resistance and makes the other person more likely to comply with the request
QUESTION 4: What should be done if persistence and reasoning are not enough to reach an agreement?
Abandon the conversation and give up
Repeat the message more aggressively
Ignoring the other person's point of view
Suggest a viable compromise
QUESTION 5: What is demonstrated by offering a viable compromise or alternative solution?
That a punishment is not sought, but a solution
That our initial position was weak
That the other person has won the argument
That we are giving in completely
QUESTION 6: In the example of the employee who arrives late, what is the intelligent reasoning based on to justify the request?
In the simple rule that the entry time is at 9 am
In a threat of dismissal if the behavior continues
In the negative consequences for the company's reputation and the possible loss of customers
Compared to other employees who do arrive on time
QUESTION 7: What makes a key message "stick" and harder to ignore during a conversation?
Say the message only once very firmly
Repeating the key message several times throughout the conversation
The lack of logical arguments to support the message
Give in quickly if the other person resists
QUESTION 8: Besides maintaining a positive relationship, what other benefit does suggesting a viable compromise have?
Prove that the other person was right from the beginning
It allows a punishment to be imposed indirectly
Prevents a satisfactory solution from being reached
Help the other person, who might be stubborn, find a solution
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