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Test Reflecting on Real Life Cases
Agenda
QUESTION 1: What is the assertive response to poorly cooked food in a restaurant?
Accepting food to avoid conflict
Verbally abusing the waiter
Say nothing but leave a bad review online
Calmly call the manager, explain the problem, and ask not to pay for the food
2nd QUESTION: How would a passive person react if a colleague asked him to work overtime?
I would ignore the colleague's request
I would reprimand the colleague for the request
I would say that he understands the importance, but that he already has commitments
I would reluctantly accept
QUESTION 3: What would an aggressive boss do if a subordinate is repeatedly late?
Tolerating the situation for fear of conflict
Verbally abusing the subordinate
Offer you a more flexible schedule
Address the problem directly and explain the consequences
QUESTION 4: What is an assertive response if a colleague asks you to take on more work when you are already busy?
Accept extra work so as not to damage the relationship
Say that you understand the importance of the request, but that you already have commitments
Reprimanding your colleague for not seeing that you are busy
Complain to other colleagues about the request
QUESTION 5: When faced with a complaining customer, how would an assertive employee act?
I would react in an unprofessional and sarcastic manner
I would ignore the customer's complaint
I would show empathy for the situation and seek a solution cooperatively
I would tell the client that it is not their problem
QUESTION 6: What is the behavior of a passive boss when faced with a subordinate who is repeatedly late?
Tolerating behavior for fear of conflict
Verbally abusing the subordinate
Explain the consequences of being late and ask that the schedule be respected
Dismiss the subordinate immediately
QUESTION 7: How would an aggressive person react to poorly cooked food?
I would accept the food so as not to disturb
I would abuse the waiter
I would explain the problem to the manager calmly
I would ask not to pay for the food without giving an explanation
QUESTION 8: Why is it useful to reflect on our passive, aggressive or assertive reactions?
To justify our aggressive behavior
To realize that passivity is the best option
To blame others for our reactions
To analyze our behaviors and learn to react more effectively in the future
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