Test The Distinction between Content and Relationship

QUESTION 1: What is the crucial distinction made in communication, according to the text?

Between the verbal and non-verbal message
Between the content message (what is said) and the relationship message (how it is said)
Between the formal and informal message
Between the spoken and written message

The other person will become defensive and will likely dismiss the content of the message
The other person will better understand the facts and objective information
The door will be opened to a productive and honest dialogue
Trust and connection between people will be strengthened