QUESTION 1: What is the crucial distinction made in communication, according to the text?
2nd QUESTION: Through which channels is the relationship message mainly communicated?
QUESTION 3: According to the text, what message do people receive first in most interactions?
QUESTION 4: What happens when there is an incongruity between the content message and the relationship message?
QUESTION 5: If a supervisor tells an employee "see me after the meeting" in an authoritarian manner, what is the relationship message?
QUESTION 6: To achieve effective communication, what is crucial to do with the two types of messages?
QUESTION 7: Which of the following phrases is an example of communication that aligns content and relationship in a healthy way?
QUESTION 8: What is the result of a communication where the relationship message is negative?
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