1st QUESTION: What is the fundamental difference between hearing and listening according to the text?
QUESTION 2: What is the biggest obstacle in communication, known as "listening to respond"?
QUESTION 3: What active listening technique consists of repeating in your own words what the other person has said?
QUESTION 4: What is the purpose of asking open questions during a conflict?
QUESTION 5: What is achieved by "reflecting emotions" like "You seem to be frustrated"?
QUESTION 6: What does active listening involve besides paying attention to the words?
QUESTION 7: What is an example of an open question?
QUESTION 8: What foundation is created when you make the other person feel heard?
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