QUESTION 1: What is the basis for classifying conflicts as "hot" or "cold"?
2nd QUESTION: How is a hot conflict characterized?
QUESTION 3: What is the main objective when dealing with a hot conflict?
4th QUESTION: How does a cold conflict manifest itself?
QUESTION 5: What is the main strategy for managing a cold conflict?
QUESTION 6: What emotion has been relegated in a hot conflict?
QUESTION 7: What might a client expect in a cold dispute as a form of proof?
QUESTION 8: Why is it essential to know how to identify the type of conflict?
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