Test How to Set Limits Assertively

1st QUESTION: Where is assertiveness found, according to the text?

There is no difference, they are the same
A limit is a statement of what will not be tolerated, while a suggestion is weaker
A suggestion is more effective than a limit
A limit should always be expressed as a question

The difference between validating their emotion and accepting their unacceptable behavior
The difference between an important client and one that is not
The difference between a real complaint and a fabricated one
The difference between an easy problem and a difficult one to solve