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Test Language and the Fight or Flight Response
Agenda
QUESTION 1: What can words trigger in the brain, according to the text?
A fight or flight response
A state of calm and relaxation
A purely logical and rational answer
The inability to process information
2nd QUESTION: What effect can the word "but" have in a conversation?
Promotes collaboration and agreement
Build on the other person's idea
Nullifying another person's contribution, generating a defensive response
Clarify the meaning of the previous sentence
QUESTION 3: What word is recommended to use instead of "but" to encourage collaboration?
The word "however"
The word "and"
The word "although"
The word "never"
QUESTION 4: What does the brain base its language processing on?
Only in logic and grammar
In the volume of the interlocutor's voice
In the length of the sentences used
In past experiences, beliefs and associations
QUESTION 5: What happens when language generates a perception of threat?
Dialogue is interrupted and confrontation is encouraged
The other person becomes more collaborative
Trust between the parties increases
Finding a solution is made easier
QUESTION 6: What is the key to managing the emotional dynamics of language in a conflict?
Speak louder than the other person
Be aware of the words you use and how the other person's brain processes them
Use the word "but" frequently to show authority
Avoid using the word "and"
QUESTION 7: What is invalidated by saying "I agree with your solution, but mine is better"?
The solution itself
The need to find a solution
The authority of the speaker
The other person's idea
QUESTION 8: What is communicated when using the word "and" to connect ideas?
Disagreement and confrontation
Superiority and control
That the other's idea has been heard and collaboration is encouraged
That the first idea was incorrect
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