Test Personal Interaction Traps

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QUESTION 1: When do "personal interaction traps" arise?

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2nd QUESTION: What is the danger of these traps?

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QUESTION 3: What mistake does a professional make when he takes conflict personally?

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QUESTION 4: What is the "playing favorites" trap?

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QUESTION 5: Why is it a mistake to get into arguments with a client who makes offensive comments?

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QUESTION 6: What is the best way to avoid these interaction traps?

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QUESTION 7: What should a professional do if a client is unreasonable?

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QUESTION 8: According to the text, what does a professional's composure demonstrate?

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INCORRECT QUESTIONS

Is there any error or improvement?

Where is the error?

What is the error?