Test Psychological Origins of Conflict

1st QUESTION: According to the text, what is the deep psychological root of most conflicts with clients?

The distinction between understanding the client's feelings and agreeing with them
The distinction between a real problem and one invented by the client
The distinction between a new and an old customer
The distinction between a technical problem and a billing problem

You may completely ignore the customer's feelings
You can transfer the problem to another department more quickly
You can demonstrate to the client that their emotions are not important
Protect your mental health and increase the likelihood of a successful resolution