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Test The Fog Bank Technique
Agenda
QUESTION 1: What is the purpose of the "fog bank" technique?
Winning the argument by proving that you are right
Effectively justify yourself in the face of criticism
Avoiding the conversation to avoid conflict
De-escalate a conflict without getting into a heated argument
2nd QUESTION: Where does the metaphor in the name of the technique come from?
From the idea that communication becomes "nebulous" and confusing
From the image of a driver braking and proceeding with caution when encountering a fog bank
That the technique only works on cloudy days
From the feeling of coldness that is generated in the conversation
QUESTION 3: Instead of justifying or counterattacking, what does the fog bank technique propose?
A brief, empathetic response that demonstrates that the other person's point of view has been heard
Completely ignore the negative comment
Accept criticism and apologize immediately
Change the subject abruptly
QUESTION 4: What is one of the positive effects of responding with a phrase like "I understand that you are angry..."?
The interlocutor realizes that he is wrong
The discussion becomes longer but more productive
Stops emotional escalation and disarms the interlocutor's aggression
It forces the interlocutor to justify himself
5th QUESTION: What does the technique allow us to gain by stopping the situation?
The friendliness of the interlocutor
Time to reflect and think calmly
The reason in the discussion
An advantage to counterattack later
QUESTION 6: What is the key to success in applying this technique?
Maintain calm, composure, a serene tone of voice and a relaxed posture
Respond with the same emotional intensity as the other person
Talking a lot to explain your own point of view
Avoid eye contact to avoid provoking
QUESTION 7: Which of the following is NOT an automatic and common reaction to criticism, according to the text?
Justify oneself
Counter
Bow your head
Respond with a short, empathetic sentence
QUESTION 8: What is communicated by not reacting with the same level of emotion as the interlocutor?
Weakness and submission
Lack of interest in the relationship
A message of understanding that allows the topic to be closed assertively
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