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Test The Power of Words and Inflection
Agenda
QUESTION 1: Besides words, what can drastically change the meaning of a sentence?
The inflection and intonation of the voice
The time of day the phrase is said
The language spoken
The length of the sentence
QUESTION 2: According to the example "It's a good idea," what does the emphasis on the word "It's" suggest?
That the idea is positive
That the value of the idea is questionable
That other ideas presented were not as good
That there are no other options
QUESTION 3: In the sentence "I didn't say he was rude to the customer," what can be implied by emphasizing the word "said"?
That such a thing was never thought of
That, although it was not said, it was implied
Someone else said it
That the client was very kind
QUESTION 4: Why are these subtleties in communication often the cause of conflict?
Because they make communication clearer and more direct
Because they eliminate any ambiguity
Because they demonstrate a great command of the language
Because the sender does not understand why the receiver reacts negatively to an unintended meaning
QUESTION 5: To avoid these communication traps, what is crucial for the communicator to be aware of?
How your voice and intonation influence the message
To speak as quickly as possible
Of always using the same words
Avoid eye contact
QUESTION 6: What can stress do during a conflict in relation to vocal patterns?
Help maintain a calm tone of voice
Cause him to fall back into vocal patterns that escalate the situation
Improve message clarity
Make the meaning unambiguous
QUESTION 7: According to the example "It's a good idea," what does the emphasis on the word "idea" suggest?
That the idea is excellent and has no flaws
That there are no more ideas
That the idea is very good compared to others
That, although it is an idea, its value may be questionable
QUESTION 8: How does it help to be aware of how emphasis changes meaning?
To generate more conflicts to practice
To make the message more ambiguous
To avoid misunderstandings and keep the conversation on a more constructive footing
Always transform a statement into a question
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