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Test Active Listening: Hearing vs Listening, Importance and Characteristics
Agenda
1st QUESTION: What is the main difference in the text between active listening and listening actively?
Active listening is an intellectual and emotional act that processes words and feelings, while hearing is a physical and passive act
Hearing requires more concentration than active listening
Active listening is limited to picking up sounds without interpreting them
Hearing implies empathy and deep reflection of the message
2nd QUESTION: Why is active listening crucial in coaching according to the text?
Because it allows the coach to impose his ideas with clarity
Because it improves communication, reduces misunderstandings and strengthens the relationship with the coachee
Because it replaces the need to ask questions
Because it frees the coach from remembering process data
3rd QUESTION: What does it mean that listening in coaching is modulable?
That the coach listens without intervening in any way
Relying on following a rigid script of questions
That the coach directs with questions and timely interventions to go deeper into specific aspects
Focus on verbal content only
QUESTION 4: In floating listening, what do you seek to avoid?
Accepting the client's perspective
Record emotions and non-verbal language
Connecting with intuitions that emerge in the session
Selecting or filtering information in a biased way according to the coach's own ideas
QUESTION 5: What characterizes focused listening according to the text?
Focusing all attention on the person speaking, leaving out the coach's perceptions and opinions
To prioritize the coach's goals over the client's goals
To pay attention only to facts, not emotions or body posture
Focusing on preparing answers while the other is talking
QUESTION 6: What behavior should be avoided to maintain effective active listening?
Encourage and explore client expression
Unnecessarily interrupting or judging the coachee
Accept and validate the feelings expressed
Empathetically observe client's posture and tone
7TH QUESTION: What benefit of active listening is mentioned in the text?
To increase the speed of sessions at any cost
Replacing the need for empathy in the process
To facilitate remembering data relevant to the progress of the process
To eliminate the need for planning on the part of the coach
QUESTION 8: What describes intuitive listening in coaching?
Focusing only on the literal content of the speech
Avoiding the emergence of sensations or ideas during the session
To rely on previous hypotheses and to confirm them
Being guided by intuitions and sensations that reveal hidden meanings
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