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Test Key Elements of Coaching II: Empathy, Patience, Discretion, Respect
Agenda
Q1: What does empathy imply according to the text?
Active involvement in the coachee's reality and communicating understanding to the coachee
Applying standardized techniques without considering context
Focusing only on intellectually understanding the situation
Putting the coach's personal opinions first
2nd QUESTION: In emotionally complex moments, what does empathy allow the coach to do?
Maintaining emotional distance in order not to get involved
Accelerate the process to achieve immediate results
Better calibrate the situation and adapt the accompaniment
Ignoring needs to avoid bias
QUESTION 3: Why is patience essential in coaching?
Because it allows to impose more demanding goals
Because change processes are not linear and each client has his or her own pace
Because it guarantees immediate results
Because the coach must be in total control of the process
4th QUESTION: What is the defining characteristic of discretion in the coaching process?
Sharing the client's learning with the team
Discussing cases with other clients to obtain advice
To record data for commercial purposes
Maintain strict and non-negotiable confidentiality
QUESTION 5: What does the coach's patience prevent?
Unnecessarily delaying each session
Reacting impulsively or pressuring the client
Exploring the client's emotions
Allowing the coachee to make decisions
QUESTION 6: What effect does confidentiality have on the coaching relationship?
Reduce the coach's responsibility
Allowing details to be shared with trusted third parties
Increase pressure for results
Facilitating trust to explore personal and vulnerable issues
7TH QUESTION: What concrete attitudes express the coach's respect?
Listening and understanding without judgment, with visible commitment to the process
Morally evaluate the client's decisions
Impose personal values to better guide
To maintain neutrality only if it agrees with the coach
8th QUESTION: What position should the coach maintain when faced with values that are different from his own?
Correct the client when he/she differs
Avoid talking about values in order not to complicate
Respect their values and maintain professional neutrality
Uphold the coach's values as a guide
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