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Test Professional Coaching Behaviors (Active Listening, Information Gathering, Reframing)
Agenda
1st QUESTION: What does the coach's active listening communicate according to the text?
Conveying genuine interest through verbal and non-verbal elements
Focusing on immediately evaluating what was said
Avoiding any eye contact so as not to interfere
Talking more than the coachee for clarification
QUESTION 2: What is the purpose of systematically gathering information?
Substituting empathy for objective data
Understanding the situation in its complexity and seeing the world from the coachee's perspective
Establish quick judgments about the coachee
Reducing the conversation to closed-ended questions
3rd QUESTION: What is the technique of reframing?
Repeating exactly word for word
Expressing personal opinions of the coach
Changing the subject to avoid going into depth
Paraphrase in own words what the coachee stated
4th QUESTION: What is a non-verbal element mentioned that supports active listening?
Cross arms to show focus
Use a high tone to emphasize authority
Take notes without looking at the coachee
Maintain appropriate eye contact and open posture
QUESTION 5: According to the text, what should be avoided during active listening?
Continually indicate agreement or disagreement with what the coachee brings up
Showing interest with subtle assenting gestures
Adjust posture to communicate presence
Attending to both content and emotion
QUESTION 6: A large part of the coach's job is to
Proposing solutions before understanding the context
Gather reliable data about the coachee, his or her environment and their interaction
Convincing the coachee to adopt the coach's perspective
Limit to listening without asking questions
7TH QUESTION: What mainly ensures rephrasing during the conversation?
Expedite the closing of the session
Increasing the coach's control over the dialogue
To check the correct understanding of the verbal and emotional message
Prevent the coachee from expressing feelings
8th QUESTION: What effect does rephrasing have on the coach-coachee relationship according to the text?
Generates distance and neutrality
Reinforces trust by making the coachee feel listened to and understood
Weakens trust through excessive repetition
Substitutes empathy for objectivity
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