Test Evaluate the results you achieve with your customers

QUESTION 1: WHAT IS NECESSARY TO KNOW THE DIRECTION OF THE BUSINESS?

As a business coach we are applying all measurement and control strategies to our company
We would wonder if we only see the result in the money we are making if we track results
It is necessary to know the direction of the business to evaluate the results you achieve with your customers
Evaluating the results allows us to have clarity as to whether we are correctly meeting the objectives we set ourselves

Evaluating the results we obtain with our customers is important because it can help us identify existing problems in our service
The main objective of the evaluation is met with the eradication of the deficiencies detected
The performance evaluation should address detailed information about our service to customers and company statistics
One benefit we can obtain from a correct evaluation of results is to foresee future problems that we need to solve in order to guarantee a better trajectory of our business

We gain nothing when we take any action to address our problems but choose the most effective one for the solution, preferably one that is quick and efficient
If something is not going the way we want, we do not need to change our whole procedure or execution, by evaluating results we learn to correct only the necessary aspects

Normally this task of performance assessment is not only a top-down view but also an inside view of the conflict we want to detect
Specific objectives must be set in order to plan our evaluation
An important part of this evaluation process is to select the right tools for the solution of the problem
The selection of the tools to be used is what guarantees the effectiveness, the time the solution will take and the availability of resources to be used

As we know our clients are the living source of our actions and the evaluation does not end with just one satisfactory occasion, it is a process that requires systematization
The reason for systematization in the evaluation of results depends on the difficulties we encounter in our service system, from there it will be determined if a monthly review is required, if it is necessary, or if it is not

If we do not evaluate a certain problem with the company or the customer in a systematic way, we will have a lack of control over the needs of our customers
If a customer detects any dissatisfaction in our service then the measures we applied to solve the problem were not sufficiently effective and the evaluation should be of c

The evaluation of our results can be very comprehensive, the first thing we check would be customer satisfaction, as this is the main movement of the company
Sales are a matter of constant evaluation, both economically and socially for the customer and the company
Cost is a frequent topic in the evaluation closely linked to the demand for our offer, and as our data, it yields economic benefits or losses in our finances
None of the above

It does us no good to focus on small issues when we are evaluating
We need to be practical and functional with our time and resources
The priorities to be evaluated are always factors that influence productivity
Asking ourselves which sectors of our business are not being sufficiently productive and which are, helps us to establish priorities in the evaluation decision making process