QUESTION 2: SHOULD WE BE FRIENDS WITH OUR CUSTOMERS?
QUESTION 3: HOW TO ACHIEVE THE MIDDLE GROUND BETWEEN AN IMPERSONAL AND DISTANT TREATMENT AND ONE WITH EXCESSIVE CONFIDENCE?
QUESTION 4: WHY SHOULD WE NOT HAVE AN IMPERSONAL RELATIONSHIP WITH THE CUSTOMER?
QUESTION 5: HOW TO BUILD CUSTOMER LOYALTY BY DEALING WITH THEM?
QUESTION 6: IS IT IMPORTANT TO SHOW CONCERN FOR THE CUSTOMER?
QUESTION 7: WHAT ALLOWS US TO GET TO KNOW OUR CUSTOMERS BEYOND THE WORKPLACE?
Please, log in to have your progress recorded. Without logging in, you will be able to take the test but your progress in the course will not be increased
