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Test How to give feedback in difficult situations
Agenda
QUESTION 1: WHY CAN FEEDBACK CONVERSATIONS BE CHALLENGING ACCORDING TO THE TEXT?
Because they are always a waste of time
Because uncomfortable topics should never be broached
Because they often involve dealing with uncomfortable subjects and can generate apprehension
Because they are unnecessary in a work environment
QUESTION 2: WHAT TECHNIQUE IS RECOMMENDED FOR FORMULATING AN EFFECTIVE FEEDBACK MESSAGE?
Focus on non-modifiable behavior
Use specific phrases based on concrete facts and provide clear examples
Be vague and unspecific to avoid misunderstandings
Using personal opinions without basing them on concrete facts
QUESTION 3: WHICH OF THE FOLLOWING EXPRESSIONS INDICATES PREFERENCE OR CONTRAST IN FEEDBACK?
"you never do anything right"
"I don't understand why you do that."
"this works / this doesn't work"
"you have to change everything"
QUESTION 4: WHAT TYPE OF BEHAVIORAL IMPACT STATEMENT IS MENTIONED IN THE TEXT?
The one that blames the person for his or her actions
One that helps the individual understand the consequences of his or her actions on the organization and on other team members
That which is not communicated in a direct manner
One that does not show how the behavior affects the organization
QUESTION 5: WHY IS IT IMPORTANT TO USE "I" INSTEAD OF "YOU" WHEN GIVING FEEDBACK ACCORDING TO THE TEXT?
Because the "I" gives space for the other person to express his or her point of view and avoids placing blame
Because the "you" shows empathy towards the receiver
Because the "I" allows the expression of personal opinions
Because it is more effective to blame the other person directly
QUESTION 6: WHICH OF THE FOLLOWING GUIDELINES IS RECOMMENDED FOR GIVING FEEDBACK IN DIFFICULT SITUATIONS?
Not choosing the right moment for the conversation
Criticizing the individual rather than targeting specific behaviors
Avoid providing solutions or suggestions
Maintain calm and emotional control during the conversation
QUESTION 7: WHY IS IT IMPORTANT TO OFFER SOLUTIONS OR SUGGESTIONS WHEN GIVING FEEDBACK ACCORDING TO THE TEXT?
Because solutions complicate the conversation
Because it shows interest in finding a solution and helps the recipient
Because we should only highlight the problem without looking for solutions
None of the above
QUESTION 8: WHAT IS RECOMMENDED TO DO AFTER A FEEDBACK CONVERSATION ACCORDING TO THE TEXT?
Follow up to check progress and provide additional support if needed
Avoid any type of follow-up
Do not follow up
Completely ignoring the subject matter
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INCORRECT QUESTIONS
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Are there any errors or improvements?
Where is the error?
What is the error?
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