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Test Importance of knowing how to manage criticism in order to improve
Agenda
QUESTION 1: WHY IS IT IMPORTANT TO MASTER BOTH THE ABILITY TO GIVE AND RECEIVE CONSTRUCTIVE CRITICISM?
Because criticism is unnecessary in the work environment
Because only positive reviews matter
Because both situations are opportunities for learning and improvement
Because criticism is always destructive
QUESTION 2: WHAT IS A GOOD STARTING POINT WHEN ACTING AS A RECIPIENT OF CONSTRUCTIVE CRITICISM?
Ignore comments completely
Believing that comments are a personal attack
Respond defensively immediately
Recognize that the intent of the person offering comments is to provide assistance
QUESTION 3: WHAT IS THE MOST CONSTRUCTIVE APPROACH TO RECEIVING FEEDBACK?
Ignore comments completely
Start from positive assumptions and help the person to be more specific
Looking for excuses to justify your behavior
Taking comments as a personal attack
QUESTION 4: WHY IS IT BENEFICIAL TO INVOLVE THE PERSON OFFERING CONSTRUCTIVE CRITICISM IN THE SOLUTION?
Because it shows your commitment to improve and gives a positive perception of yourself
Because it prevents the person from offering more criticism in the future
Because feedback should never be discussed in detail
Because it shows that you don't value their feedback
QUESTION 5: WHAT SHOULD FEEDBACK LOOK LIKE WHEN GIVING FEEDBACK TO A SUBORDINATE?
As an overall performance evaluation
As an opportunity to highlight their achievements
As specific suggestions to improve specific aspects
As a casual conversation without importance
QUESTION 6: WHAT TYPES OF QUESTIONS CAN ASSIST IN AN IN-DEPTH, CONTEXTUALIZED EXPLORATION OF A SITUATION BY PROVIDING FEEDBACK?
Questions unrelated to feedback
Open-ended questions such as "when does this happen?" or "why does that happen?" that allow for an in-depth and contextualized exploration
Questions such as "why are you like this?" that point to guilt
Closed questions requiring simple answers
QUESTION 7: WHAT IS THE MAIN OBJECTIVE IN PROVIDING CONSTRUCTIVE FEEDBACK?
Pinpointing culprits and assigning responsibilities
Highlight the person's mistakes and weaknesses
Generate conflict and tension in the relationship
None of the above
QUESTION 8: WHAT IS CULTIVATED BY APPLYING CONSTRUCTIVE FEEDBACK IN A TRANSPARENT AND WILLING MANNER?
Avoidance of liability
Emotional resilience and a mutually beneficial arrangement
Rivalry and rivalry
Mistrust and resistance
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