QUESTION 1: WHY IS IT IMPORTANT TO LISTEN CAREFULLY TO THE CUSTOMER WHEN HE/SHE STATES THAT THE PRODUCT DOES NOT MEET HIS/HER NEEDS?
QUESTION 2: WHAT IS ONE WAY TO TAKE ADVANTAGE OF CUSTOMER REVIEWS OF THE PRODUCT?
QUESTION 3: WHAT SHOULD BE DONE AFTER LISTENING TO THE CUSTOMER'S CONCERNS ABOUT THE PRODUCT?
QUESTION 4: WHAT SHOULD BE DONE IF THE PRODUCT DOES NOT MEET THE CUSTOMER'S NEEDS?
QUESTION 5: WHY IS IT IMPORTANT TO PROVIDE SUPPORT AND TECHNICAL ASSISTANCE WHEN THE PRODUCT DOES NOT SUIT THE CUSTOMER?
QUESTION 6: WHAT ATTITUDE SHOULD YOU SHOW AS A SALES COACH WHEN THE PRODUCT DOES NOT MEET THE CUSTOMER'S EXPECTATIONS?
QUESTION 7: WHY IS IT IMPORTANT TO ESTABLISH A CONTINUOUS FOLLOW-UP AFTER PROVIDING A SOLUTION TO THE CUSTOMER?
QUESTION 8: WHAT CAN BE LEARNED FROM EXPERIENCE WHEN THE PRODUCT DOES NOT SUIT THE CUSTOMER?
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