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Test Strategies for obtaining customer information
Agenda
QUESTION 1: WHY ARE DETAILED INTERVIEWS IMPORTANT IN STRESS AND ANXIETY COACHING?
To collect quantitative data about the customer
To obtain superficial information about the client
To understand each customer's unique experience in a profound way
To avoid direct interaction with the customer
QUESTION 2: WHAT KIND OF INFORMATION CAN QUESTIONNAIRES AND STRUCTURED ASSESSMENTS PROVIDE IN STRESS COACHING?
Qualitative information about the customer
Subjective information about the client's life
Specific and objective data on stress levels and other aspects of the client's daily life
Personal customer stories
QUESTION 3: WHAT ARE THE BENEFITS OF MINDFULNESS PRACTICES IN THE PROCESS OF OBTAINING INFORMATION FROM THE CLIENT?
They do not offer any benefits
They reveal information about the client's personal history
They help to understand negative thought patterns or limiting beliefs that contribute to stress
They reduce customer confidence and openness
QUESTION 4: WHY IS IT IMPORTANT TO OBSERVE THE CLIENT'S BEHAVIORAL PATTERNS IN STRESS COACHING?
To avoid working on specific coping strategies
To keep the customer in their comfort zone
To identify specific stress and anxiety triggers, revealing key areas for personal growth
To focus only on qualitative information
QUESTION 5: WHY IS EXPLORING THE CLIENT'S PASSIONS AND HOBBIES IMPORTANT IN STRESS COACHING?
It has no relevance to stress management
You can discover sources of joy and strength that can be used in the stress management process
It only acts as an unhealthy escape
It does not provide valuable information about the customer
QUESTION 6: HOW CAN THE CLIENT'S BELIEFS AND VALUES INFLUENCE HIS OR HER RESPONSE TO STRESS?
They have no influence on the stress response
They can act as a healthy escape
Identifying limiting beliefs or internal conflicts between values and behaviors can provide information for intervention
They have no relevance to stress coaching
QUESTION 7: WHEN IS IT IMPORTANT TO COLLABORATE WITH HEALTH PROFESSIONALS IN STRESS AND ANXIETY COACHING?
It is always necessary to collaborate with health professionals
Only if the client has an interesting personal history
Especially when the client has pre-existing physical or mental health conditions
None of the above
QUESTION 8: WHY IS INFORMED COLLABORATION WITH HEALTH PROFESSIONALS CRUCIAL IN COACHING?
To avoid tailoring stress management strategies to the client's medical situation
To keep the customer uninformed about their health
To ensure that stress management strategies are safe and effective for the client's medical situation
To avoid any kind of collaboration with health professionals
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