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Test Behavioral Clusters
Agenda
QUESTION 1: What does the text recommend to interpret nonverbal communication more reliably?
Looking for clusters of signals pointing in the same direction
Interpreting each gesture in isolation
Focusing only on posture
Focusing only on the words
QUESTION 2: What happens when several nonverbal cues match in posture, expression, gestures and tone?
Decreasing the reliability of the reading
Interpretation gains reliability
Gestures become irrelevant
Emotional sense is overridden
3rd QUESTION: In the example of the team member who says he agrees, what does the set of body signals suggest?
Enthusiasm and full agreement
Indifference without relevance
Discomfort, disagreement or internal resistance
Full understanding of the plan
QUESTION 4: According to the text, when faced with a cluster of incongruence, what should the leader do?
Confronting and correcting in public
Accuse of incoherence without further ado
Go ahead without asking questions
Asking an open and empathetic question to explore the situation
QUESTION 5: Why shouldn't a single gesture be interpreted in isolation?
A single gesture can have multiple explanations, and consistent patterns are needed
Gestures are always deceptive
Gestures are more important than anything else
Interpreting isolated gestures is faster
QUESTION 6: What is an example of an appropriate question to ask when faced with signs of hesitation?
Why are you lying in front of the team?
I notice some hesitation, are you sure you are comfortable with the direction we are going?
When will you obey without question?
Do you realize that you are wrong?
QUESTION 7: What elements are part of the nonverbal clusters mentioned?
Only the smile
Only the posture
Posture, facial expression, gestures and tone
Eye contact only
QUESTION 8: What general principle does the text share with medicine?
A single symptom is always enough
Tone is unimportant
Words are enough to know everything
Look for consistent patterns for reliable diagnosis
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