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Test Conflict as an opportunity for change and growth
Agenda
QUESTION 1: What is the text's central idea about conflict?
That it is only a waste of time and energy
To be avoided at all times and in all contexts
That can be a seed of growth and an engine of positive change
Only found in professional environments
QUESTION 2: What is the key to transforming conflict into opportunity?
Repress emotions and avoid confrontation
Delegating the problem to a third party
Imposing one's own opinion to close the debate
Modify the attitude, dropping the negative connotation associated with the conflict
3rd QUESTION: What does the conflict reveal when it acts as a mirror?
Personal strengths that we have already mastered
Mistakes by others that justify blaming them
Unsettled boundaries and unheard needs
Insufficient material resources
QUESTION 4: What does confronting conflict compare to in the text?
To win a sports competition at all costs
To negotiate a contract without listening
To tidy up a closet: bring to light, make room for emotions and put everything in its place
Ignore problems until they go away
QUESTION 5: Where do great innovations arise according to the text?
In the constructive friction of opposing ideas
In the total absence of disagreement
In meetings without participation
In unilaterally made decisions
QUESTION 6: What action makes it easier to reach stronger agreements during a conflict?
Respond quickly without reflection
Listening and understanding each other's point of view
Avoid any contact with the other party
Defer conversation indefinitely
QUESTION 7: What skills are recommended to practice in conflict situations?
Multiply tasks to distract from conflict
Accumulate arguments to win
Active listening, empathy and non-verbal communication
Use of silences to evade questions
8TH QUESTION: What is the effect of taking personal responsibility in dealing with conflict?
Increases control over other people's decisions
Reduces the need to communicate
Makes it easy to blame others for mistakes
Provides clarity on objectives and desires
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