Test Crisis communication: how to remain calm and convey security

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Test Crisis communication: how to remain calm and convey security

QUESTION 1: What is the golden rule in crisis communication according to the text?

QUESTION 2: What is the effect of an upset leader during a crisis?

QUESTION 3: What communication practice is essential to avoid losing credibility?

QUESTION 4: What example illustrates the importance of calm in an emergency?

QUESTION 5: What is recommended to offer people during a crisis?

QUESTION 6: Why is it important to show empathy in crisis communication?

7TH QUESTION: What characteristics of the tone of voice are recommended during a crisis?

8TH QUESTION: What decision stood out for Johnson & Johnson in the 1982 Tylenol crisis?

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