QUESTION 1: What is the most important skill for resolving conflict according to the text?
QUESTION 2: Before responding to a conflict, what does the text recommend doing?
QUESTION 3: What is the purpose of maintaining composure during conversation?
QUESTION 4: According to the text, what effect might a response such as I understand your frustration, I propose that we take turns talking to find a solution have?
5th QUESTION: What does active listening involve?
QUESTION 6: What does it mean to practice empathy in a conflict?
7TH QUESTION: What characterizes the I-Messages?
8TH QUESTION: What recourse does the text propose when the parties are unable to reach an agreement on their own?
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