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Test Communication: Three Levels and their Channels
Agenda
1st QUESTION: What weight does the vocal channel have in total communication?
7%
55%
38%
100%
2nd QUESTION: What does nonverbal communication primarily convey?
Personal states and attitudes
Clear and specific ideas
Objective information and data
Only the speaker's intention
QUESTION 3: What happens when the verbal, vocal and non-verbal channels do not align?
Ambiguity, which is the cause of many misunderstandings
A clear message without misunderstandings
A perfectly structured dialogue
Effective and coherent communication
4th QUESTION: What percentage of the total message do the words we use (verbal channel) take up?
55%
7%
38%
65%
QUESTION 5: How can vocal channel management denote a person's insecurity?
With a pace too fast
In a monotonous tone of voice
Using many filler words
With a volume too low
QUESTION 6: In case of incongruity between the channels, what does the mind tend to give more weight to?
Always on the verbal channel
To the exact words that are said
To the non-verbal channels
To the channel that is more positive
QUESTION 7: What elements make up the vocal channel?
Tone of voice, volume, rhythm and inflections
Facial expression, gestures and posture
Only the words and their meaning
Personal image and eye contact
QUESTION 8: What is by far the most important communication channel?
The verbal channel
The non-verbal channel
The vocal channel
They all have the same importance
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INCORRECT QUESTIONS
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Are there any errors or improvements?
Where is the error?
What is the error?
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