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Test Defensive People Management

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QUESTION 1: What powerful tool is mentioned to lower the guard of a defensive person?

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2nd QUESTION: What is the first key to having a constructive conversation with a defensive person?

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QUESTION 3: What is most effective to do if the person shuts down emotionally?

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QUESTION 4: What is vital to avoid getting caught up in during an argument with a defensive person?

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QUESTION 5: What does a person's defensive attitude really have to do with?

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QUESTION 6: Instead of getting into a debate about who is responsible, where is the best place to redirect the conversation?

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QUESTION 7: What is a way to shift the focus from defect to observation?

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QUESTION 8: What is the point of validating another person's point of view before expressing your own?

This test is only available for students who have purchased the course
INCORRECT QUESTIONS

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