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Test Defensive People Management
Agenda
QUESTION 1: What powerful tool is mentioned to lower the guard of a defensive person?
Empathy, validating their point of view before expressing yours
Silence for the person to reflect
A direct accusation so that you understand the problem
The insistence that he not avoid the conversation
2nd QUESTION: What is the first key to having a constructive conversation with a defensive person?
Making the person feel guilty for their attitude
Ignore their point of view and focus on your own
Arguing about who is right to clear things up
Shift focus from defect to observation
QUESTION 3: What is most effective to do if the person shuts down emotionally?
Offer a respectful way out to pause and return to it later
Continue talking until the person reacts
Criticize his lack of emotional maturity
Leave the conversation and don't bring it up again
QUESTION 4: What is vital to avoid getting caught up in during an argument with a defensive person?
In creative and collaborative solutions
In the validation of your emotions and feelings
In discussions about who is right
In the observation of objective facts
QUESTION 5: What does a person's defensive attitude really have to do with?
With a deliberate attempt to make you angry
With the lack of interest in conversation
With other people's opinions
With their own insecurities and past experiences
QUESTION 6: Instead of getting into a debate about who is responsible, where is the best place to redirect the conversation?
Towards the negative consequences of their behavior
Towards a discussion about who is more to blame
Towards the solution, looking for a way to prevent this from happening again
Towards the mistakes that the person made in the past
QUESTION 7: What is a way to shift the focus from defect to observation?
Say "you always do this wrong" instead of "it happens to me that when..."
Ignore the behavior to avoid conflict
Focusing on feelings without mentioning the facts
Accuse directly so that the message is clear
QUESTION 8: What is the point of validating another person's point of view before expressing your own?
To show that their perspective is more important than yours
To show that you respect their perspective without giving up your own
For the person to admit his mistake immediately
To end the conversation as soon as possible
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