QUESTION 1: What is a crucial distinction made in the text about empathy?
QUESTION 2: Where does the lack of empathy often come from?
QUESTION 3: In addition to "putting yourself in someone else's shoes," how does this complement the definition of true empathy?
QUESTION 4: What is the key to empathy, even in the midst of disagreement?
QUESTION 5: What does empathy require in order to understand another's experience?
QUESTION 6: What is the main benefit of empathy in interpersonal relationships?
QUESTION 7: According to the text, why do misunderstandings and conflicts often arise?
QUESTION 8: What effect does a phrase like "I understand how this may make you feel" have?
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