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Test Mind Reading and Irreconcilable Differences
Agenda
QUESTION 1: What is "mind reading" in the context of a conflict?
Check with the other person what they really think or feel
Explore underlying interests to find a solution
Assumptions without facts about what the other person thinks or feels
Focus on positions rather than interests
2nd QUESTION: What is the antidote to "mind reading"?
Detect the assumption and verify it with the other person
Ignore the other person to avoid escalating the conflict
Focus on your own position and defend it
Take the assumption for granted if it seems logical
QUESTION 3: What is the main reason why disagreements that seem irreconcilable persist?
Because one of the parties does not want to give in
Because the interests of both parties are identical
Because the problem is too complex to have a solution
Because the focus is on positions and not on underlying interests
QUESTION 4: What is the best way to detoxify a situation of "irreconcilable differences"?
Insisting on one's position until the other person gives in
Understanding the other person's interests and motivations
Find a mediator to decide who is right
Ignoring differences to maintain peace
QUESTION 5: In the music example, what is the creative solution found when exploring interests?
Both people stop listening to music
That one of the people changes workplace
Ban music in the office for everyone
Let the person who wants music use headphones
QUESTION 6: What does "mind reading" take as truth?
Observable and objective facts
The opinion of a third person
The assumption, often negative
The most logical solution to the problem
QUESTION 7: In the conflict over music, what are the underlying interests mentioned?
The need for concentration and the need for stimulation
The desire to annoy the other and the desire to impose oneself
The preference for one type of music or another
Not wanting to work and wanting to be more productive
QUESTION 8: To verify an assumption, what type of question should be used?
A closed question that only allows a yes or no answer
Neutral and open question
An accusatory question to get the person to confess
A question that reaffirms our own assumption
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INCORRECT QUESTIONS
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