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Test Receiving Feedback and Managing the Defensive
Agenda
QUESTION 1: What is the first step to being open to receiving feedback?
Assuming that the person has bad intentions
Adopt an attitude of curiosity and desire to learn
Prepare a justification for each feedback point
Ignore the message if you do not agree with it
QUESTION 2: What can you do if you feel attacked when receiving feedback to avoid reacting impulsively?
Interrupting the person to defend yourself
Respond immediately with your own arguments
Leaving the conversation without saying anything
Ask for a break or simply breathe to manage your feelings
QUESTION 3: Why is it useful to ask questions like "Could you give me a specific example?"?
To break down the message and understand the specific behavior they are referring to
To prove the other person wrong
To gain time and think of a good justification
To divert the conversation to another topic
QUESTION 4: What is an indication that a person does not know how to give feedback constructively?
Let the person take a moment to manage their emotions
Ask permission before giving your opinion
Give it aggressively, with words like "always" or "never"
Let the message be clear and specific
QUESTION 5: If someone gives you aggressive feedback, what can you do?
Respond with the same aggression so as not to appear weak
Completely ignoring the feedback you are being given
End the conversation and never speak to that person again
Model the behavior you want to see by responding assertively and respectfully
QUESTION 6: What is the key to learning how to receive feedback constructively?
Maintain an open attitude and manage your own emotions
Reject any feedback that is not positive
Always prove the other person wrong
Justify each of your actions with solid arguments
QUESTION 7: What could be a sign that the person giving the feedback doesn't trust your intentions?
That they give you feedback in a very direct and clear way
The person closing up or withdrawing during the conversation
That the person asks your permission to give you their opinion
Asking you questions to clarify your point of view
QUESTION 8: Why is it important to be grateful for any contribution you are given?
Because this way the other person will feel superior
To show that you don't care what they say to you
Because the person took the time to share it with you
Only if you agree with the feedback received
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INCORRECT QUESTIONS
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