1st QUESTION: According to the text, what is the origin of most conflicts, misunderstandings and misinterpretations?
2nd QUESTION: What is a key characteristic of a specific message?
QUESTION 3: What effect do nonspecific messages that use generalizations like "always" or "never" have?
QUESTION 4: According to the text, how could the unspecific message "leave me alone" be transformed into a specific one?
QUESTION 5: What does a specific message focus on to be clear and concrete?
QUESTION 6: What is the receiver forced to do when faced with a vague and unspecific message?
QUESTION 7: When proposing a negotiable solution, what does a specific message invite?
QUESTION 8: What is achieved by changing a phrase like "you are always busy" to "sometimes you are busy"?
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