QUESTION 1: What is the main effect of absolute generalizations such as "always" or "never" during a conflict?
2nd QUESTION: What is one of the key tools recommended for a collaborative language?
QUESTION 3: According to the text, why are phrases that judge intention, such as "You did it on purpose to annoy me," harmful?
QUESTION 4: Besides the words we choose, what element gives true meaning to our message in a conflict?
QUESTION 5: How are phrases and terms that activate our defenses and close the door to dialogue described in the text?
QUESTION 6: What types of questions transform a monologue into a dialogue and demonstrate respect for the other person's opinion?
QUESTION 7: What does the use of imperative language like "You have to..." or "You must..." generate in the other person?
QUESTION 8: What is the alternative to language that escalates tension?
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