1st QUESTION: What is one of the first tasks to improve verbal language?
2nd QUESTION: According to the text, what gives value to the message?
QUESTION 3: What detrimental effect does the tendency to use generalizations like "never" or "always" have?
QUESTION 4: What are pauses used for in a speech?
QUESTION 5: What type of vocabulary is recommended to enhance communication?
QUESTION 6: Why is a well-managed tone of voice essential?
QUESTION 7: What is the ultimate goal in relation to communication style?
QUESTION 8: Besides being vehicles of information, what do words carry?
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