Black Friday discounts!
Why choose just one? Take ALL of them for a ridiculous price.
Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Test The Intervention of an External Facilitator
Agenda
1st QUESTION: What is the main role of a mediator?
Being a judge who decides who is right and who is wrong
Be a guardian of the communication process by facilitating a structured dialogue
Take sides with the person who has the strongest argument
Speed up the conflict so that it is resolved as soon as possible
2nd QUESTION: What does the principle of "focusing on interests, not positions" mean?
Focus on the initial demands of each party without going into depth
Ignoring people's underlying needs
Attacking a person's character instead of discussing the facts
Explore the "why" behind the "what" to find common ground
QUESTION 3: In what scenarios is resorting to mediation a smart strategy?
In any type of disagreement, no matter how small
Only in minor conflicts
When one of the parties wants to demonstrate its superiority
When tension is high or trust is broken and the parties cannot reach a solution
QUESTION 4: What does the principle of "separating people from the problem" imply?
That the mediator must decide who the problematic person is
That emotions should be ignored and focus only on logic
That the discussion should focus on facts and needs, not personal attacks
That only one of the people involved is the cause of the conflict
QUESTION 5: What fundamental quality should a mediator have?
Be friends with one of the parties to better understand the situation
Be objective and someone both parties trust
Having a strong opinion about who is right
The ability to impose a solution on the parties
QUESTION 6: What does the use of mediation demonstrate in relation to the future of the relationship?
A commitment to finding a constructive solution
That the relationship is destined to fail
A lack of interest in solving the problem
That one of the parties is weaker than the other
QUESTION 7: What is one of the clear rules for a successful mediation?
That the mediator should interrupt the parties to speed up the process
That the discussion should always focus on personal attacks
That the mediator must propose the final solution
Ensure that everyone can express their point of view without being interrupted
QUESTION 8: What does the "co-creating the future" phase of mediation consist of?
In which the mediator decides the plan of action
In determining who was to blame for the conflict
In exploring options collaboratively to build a joint action plan
Focusing on past problems so they don't happen again
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
