The Intervention of an External Facilitator

There are conflicts where tension is so high or trust is so broken that the parties involved are unable to reach a solution on their own.

In these scenarios, resorting to mediation by a neutral third party is not a sign of failure, but rather an intelligent strategy to resolve the problem and safeguard the relationship.

The Role of the Mediator

The role of the mediator is not that of a judge who decides who wins. Their role is to be a gatekeeper to the communication process.

They facilitate a structured dialogue, ensure both parties feel heard, and keep the conversation focused and respectful.

The mediator should be someone objective and trusted by both parties.

Principles for Effective Mediation

Successful mediation is governed by clear rules:

Ensure listening: Each person should be able to express their point of view without being interrupted.

Separate people from the problem: The discussion should focus on facts and needs, not personal attacks.

Focus on interests, not positions: The mediator helps explore the "why" behind the "what," looking for common ground hidden beneath the initial demands.

Co-create the future: Options are explored collaboratively to build a joint action plan.

The Relationship as Priority

Mediation is used when the relationship is too valuable to let conflict destroy it.

It is an investment in the future of the relationship, demonstrating a commitment to finding a constructive solution even in the most dif